Vouch launches VAI at The Intan, Enhancing Visitor Engagement

Singapore, 2 July 2024 – Vouch announces the successful integration of its latest innovation, VAI, at The Intan, a charming home-based museum owned by Alvin Yapp. This partnership showcases how VAI, Vouch’s latest hybrid chatbot, enhances operational efficiency and elevates visitor engagement on The Intan’s website.

A Story of Transformation

Nestled in the heart of Joo Chiat, The Intan is more than just a museum. It is Alvin’s personal journey through the vibrant heritage of the Peranakan culture, curated with passion and dedication. However, running The Intan as a one-man show presents significant challenges. From managing operations and marketing to responding to countless inquiries, Alvin knew that technology could help alleviate some of these burdens, but he was often stretched too thin to explore.
“As a small private museum, we recognise the potential of AI in creating a seamless user experience for our local and international visitors. VAI leverages on the right technology to provide a personal interface synonymous with the brand identity of The Intan,” says Alvin.
Vouch’s VAI, an AI-powered chatbot on The Intan’s website that does more than just converse. Here’s how VAI has impacted engagement and operations at The Intan:
  • Efficient Inquiry Management: VAI has significantly reduced the time Alvin spends on responding to online inquiries. It seamlessly handles a vast array of common questions, providing accurate and timely responses.
  • Multilingual Capabilities: A significant portion of The Intan’s visitors are tourists from China, and many prefer to communicate in their native language. VAI’s robust multilingual support allows effortless conversations in Chinese, ensuring that these website visitors get their inquiries answered promptly and accurately.
  • Streamlined Booking: One of the standout features of VAI is its intuitive call-to-action buttons not found in most chatbots in the market. These buttons act as navigators, directing visitors to answers for commonly asked questions without the need for typing. They also guide users through the process of booking The Intan’s signature tea appreciation sessions and private dining experiences directly from the website, simplifying and enhancing the reservation process.

A Perfect Solution for Businesses

“Since 2016, Vouch has been at the forefront of chatbot innovation, leveraging Natural Language Processing (NLP) technology to create enriching visitor experiences at attractions such as the National Heritage Board, Mandai Wildlife Group, and the National Gallery of Singapore.
With the launch of VAI, we’ve integrated the intelligence of GenAI with the cost-effectiveness of our existing NLP technology to offer a faster, more reliable product that is ideal not only for attractions but also for a diverse range of businesses seeking to enhance customer engagement and streamline operations,” says Joseph Ling, Founder and CEO of Vouch.
VAI offers these key features:
  • Scripted and Generative Responses: VAI provides scripted answers by the clients to well-defined questions, maintaining consistency with business narratives. For less defined inquiries, GenAI takes over, ensuring accurate and comprehensive responses.
  • Multimedia Support: Beyond text, VAI supports multimedia outputs and call-to-action buttons, enhancing user engagement and driving actions such as bookings and purchases.
  • Rapid Deployment: Advancement has reduced deployment time by 60%, allowing businesses to quickly implement and benefit from VAI.
  • Customizable Speech and Tone: Businesses can tailor VAI’s speech style and tone to align with their brand identity, ensuring a cohesive customer experience.
  • Data Insights: VAI collects valuable data, including user intent, interests, location, and language preferences. These insights enable businesses to refine their marketing strategies and boost revenue through targeted campaigns.
VAI’s unique capabilities make it a vital tool for any business looking to enhance customer interaction and streamline operations. By integrating behavioral controls and supporting multiple languages, VAI ensures a personalized, high-quality experience for every visitor. The data insights provided by VAI empower businesses to understand their audience better and make more informed business decisions.
For Alvin and The Intan, VAI has not just been a technological addition but a transformative force, allowing Alvin to share his passion for Peranakan culture with more people, more effectively.
For more information on

Vouch launches VAI at The Intan, Enhancing Visitor Engagement

Singapore, 2 July 2024 – Vouch announces the successful integration of its latest innovation, VAI, at The Intan, a charming home-based museum owned by Alvin Yapp. This partnership showcases how VAI, Vouch’s latest hybrid chatbot, enhances operational efficiency and elevates visitor engagement on The Intan’s website.

A Story of Transformation

Nestled in the heart of Joo Chiat, The Intan is more than just a museum. It is Alvin’s personal journey through the vibrant heritage of the Peranakan culture, curated with passion and dedication. However, running The Intan as a one-man show presents significant challenges. From managing operations and marketing to responding to countless inquiries, Alvin knew that technology could help alleviate some of these burdens, but he was often stretched too thin to explore.
“As a small private museum, we recognise the potential of AI in creating a seamless user experience for our local and international visitors. VAI leverages on the right technology to provide a personal interface synonymous with the brand identity of The Intan,” says Alvin.
Vouch’s VAI, an AI-powered chatbot on The Intan’s website that does more than just converse. Here’s how VAI has impacted engagement and operations at The Intan:
  • Efficient Inquiry Management: VAI has significantly reduced the time Alvin spends on responding to online inquiries. It seamlessly handles a vast array of common questions, providing accurate and timely responses.
  • Multilingual Capabilities: A significant portion of The Intan’s visitors are tourists from China, and many prefer to communicate in their native language. VAI’s robust multilingual support allows effortless conversations in Chinese, ensuring that these website visitors get their inquiries answered promptly and accurately.
  • Streamlined Booking: One of the standout features of VAI is its intuitive call-to-action buttons not found in most chatbots in the market. These buttons act as navigators, directing visitors to answers for commonly asked questions without the need for typing. They also guide users through the process of booking The Intan’s signature tea appreciation sessions and private dining experiences directly from the website, simplifying and enhancing the reservation process.

A Perfect Solution for Businesses

“Since 2016, Vouch has been at the forefront of chatbot innovation, leveraging Natural Language Processing (NLP) technology to create enriching visitor experiences at attractions such as the National Heritage Board, Mandai Wildlife Group, and the National Gallery of Singapore.
With the launch of VAI, we’ve integrated the intelligence of GenAI with the cost-effectiveness of our existing NLP technology to offer a faster, more reliable product that is ideal not only for attractions but also for a diverse range of businesses seeking to enhance customer engagement and streamline operations,” says Joseph Ling, Founder and CEO of Vouch.
VAI offers these key features:
  • Scripted and Generative Responses: VAI provides scripted answers by the clients to well-defined questions, maintaining consistency with business narratives. For less defined inquiries, GenAI takes over, ensuring accurate and comprehensive responses.
  • Multimedia Support: Beyond text, VAI supports multimedia outputs and call-to-action buttons, enhancing user engagement and driving actions such as bookings and purchases.
  • Rapid Deployment: Advancement has reduced deployment time by 60%, allowing businesses to quickly implement and benefit from VAI.
  • Customizable Speech and Tone: Businesses can tailor VAI’s speech style and tone to align with their brand identity, ensuring a cohesive customer experience.
  • Data Insights: VAI collects valuable data, including user intent, interests, location, and language preferences. These insights enable businesses to refine their marketing strategies and boost revenue through targeted campaigns.
VAI’s unique capabilities make it a vital tool for any business looking to enhance customer interaction and streamline operations. By integrating behavioral controls and supporting multiple languages, VAI ensures a personalized, high-quality experience for every visitor. The data insights provided by VAI empower businesses to understand their audience better and make more informed business decisions.
For Alvin and The Intan, VAI has not just been a technological addition but a transformative force, allowing Alvin to share his passion for Peranakan culture with more people, more effectively.
For more information on