Seamless and Streamlined: Digital Experience for Guests at Grand Hyatt Erawan Bangkok
Located in the heart of Bangkok, Grand Hyatt Erawan Bangkok has long been a favorite among travelers for its prime location, luxurious amenities, and exceptional service. With easy access to the city’s top attractions and shopping destinations, the hotel is a popular option for both business and leisure travelers seeking a five-star experience.
The Grand Hyatt brand is renowned for its commitment to luxury, comfort, and personalised service, and these values are evident in every aspect of Grand Hyatt Erawan Bangkok. Guests can expect nothing less than the best, whether they are traveling solo or with their families. With its impressive array of amenities, including award-winning restaurants, a state-of-the-art fitness center, and a tranquil spa, the hotel has now added an intuitive guest platform to elevate the digital experience for every customer.
One Single, Seamless Guest Platform
One Single, Seamless Guest Platform
In response to the impact of the pandemic, Grand Hyatt Erawan Bangkok has introduced different technologies for guests over the past 2 years to offer them more contactless conveniences. However, as different functionalities were solutions from multiple hotel technology providers, guests had to navigate multiple platforms to access different features available to them. This could lead to a potentially disoriented digital journey, as there were entry points from different apps and QR codes displayed in guest rooms.
Recognizing the need for a seamless solution to improve their guests’ digital experience, the hotel partnered with Vouch to provide the perfect hotel guest platform. Grand Hyatt Erawan Bangkok had an existing room service app and a guest-to-hotel live chat function from two separate vendors which they wanted to retain. Besides leveraging Vouch’s Digital Compendium and Room Request features, the hotel worked with the customer success team at Vouch to explore the possibility of combining all their services into one single platform.
The flexibility of Vouch’s platform was able to accommodate just that. Direct access to third-party solutions was integrated within Vouch and user navigation across the different vendors was designed harmoniously, with no disruption to the user experience. This resulted in having just one single entry point to access all digital services available at Grand Hyatt Erawan Bangkok. Collateral clutter in the guest rooms were reduced, and guests can now access every service entitled to them from one central location. This has made the guest experience much smoother and more convenient, allowing guests to focus on enjoying their stay.
The flexibility of Vouch’s platform was able to accommodate just that. Direct access to third-party solutions was integrated within Vouch and user navigation across the different vendors was designed harmoniously, with no disruption to the user experience. This resulted in having just one single entry point to access all digital services available at Grand Hyatt Erawan Bangkok. Collateral clutter in the guest rooms were reduced, and guests can now access every service entitled to them from one central location. This has made the guest experience much smoother and more convenient, allowing guests to focus on enjoying their stay.
“To cater to guests of all ages and backgrounds, it is important to make sure we choose a guest platform that is user-friendly and easily accessible.”
“To cater to guests of all ages and backgrounds, it is important to make sure we choose a guest platform that is user-friendly and easily accessible.”
Express Access: No App Download
Guests staying at Grand Hyatt Erawan Bangkok have expressed their satisfaction with being able to access the platform without the need to download yet another app. App downloads are often seen as inconvenient and can discourage guests from using services that are meant to enhance their experience. Thankfully, the Vouch Guest Experience Platform can be accessed by simply scanning a unique QR code that is provided in each room, with no need to log in or download an additional app. This has made the platform a very user-friendly and convenient option for guests who can quickly access all of the hotel’s digital services in one place.
Express Access: No App Download
Guests staying at Grand Hyatt Erawan Bangkok have expressed their satisfaction with being able to access the platform without the need to download yet another app. App downloads are often seen as inconvenient and can discourage guests from using services that are meant to enhance their experience. Thankfully, the Vouch Guest Experience Platform can be accessed by simply scanning a unique QR code that is provided in each room, with no need to log in or download an additional app. This has made the platform a very user-friendly and convenient option for guests who can quickly access all of the hotel’s digital services in one place.
“We have received very positive feedback from our guests on our digital efforts. They appreciate the convenience and the ability to control their experience from their own mobile devices.”
“We have received very positive feedback from our guests on our digital efforts. They appreciate the convenience and the ability to control their experience from their own mobile devices.”
Automation for Operations
The guest platform not only made a positive impact on the guest experience at Grand Hyatt Erawan Bangkok but has also increased the hotel’s productivity.
Previously, guests would have to call the hotel’s call center, and the staff would then relay their requests to the relevant teams through a chat app. However, this process had its challenges in keeping track of tasks and overall efficiency, as chat apps are not built specifically for this purpose.
The hotel has chosen to integrate the Vouch Room Request feature with the hotel’s HotSOS system, which means that when guests place housekeeping or room requests through the platform, the information automatically streams through both systems and lands directly on the hotel’s back-end housekeeping system. This has streamlined the entire process, eliminating the need for manual data entry, reducing errors, and enabling the hotel to respond more quickly to guests’ needs.
“It has been a pleasure working with Vouch to enhance the digital experience for our guests. As the expectations of our guests evolve with regards to technology, we hope to further the collaboration to meet their needs, wherever that takes us.” – Chokamnuai Chatmontri, Guest Experience Manager of Grand Hyatt Erawan Bangkok
Watch the Vouch Guest Experience Platform in action at Grand Hyatt Erawan Bangkok:
Interested to learn more about how other hotels are using the Vouch Guest Experience Platform? Contact us today!
Seamless and Streamlined: Digital Experience for Guests at Grand Hyatt Erawan Bangkok
Located in the heart of Bangkok, Grand Hyatt Erawan Bangkok has long been a favorite among travelers for its prime location, luxurious amenities, and exceptional service. With easy access to the city’s top attractions and shopping destinations, the hotel is a popular option for both business and leisure travelers seeking a five-star experience.
The Grand Hyatt brand is renowned for its commitment to luxury, comfort, and personalised service, and these values are evident in every aspect of Grand Hyatt Erawan Bangkok. Guests can expect nothing less than the best, whether they are traveling solo or with their families. With its impressive array of amenities, including award-winning restaurants, a state-of-the-art fitness center, and a tranquil spa, the hotel has now added an intuitive guest platform to elevate the digital experience for every customer.
One Single, Seamless Guest Platform
In response to the impact of the pandemic, Grand Hyatt Erawan Bangkok has introduced different technologies for guests over the past 2 years to offer them more contactless conveniences. However, as different functionalities were solutions from multiple hotel technology providers, guests had to navigate multiple platforms to access different features available to them. This could lead to a potentially disoriented digital journey, as there were entry points from different apps and QR codes displayed in guest rooms.
Recognizing the need for a seamless solution to improve their guests’ digital experience, the hotel partnered with Vouch to provide the perfect hotel guest platform. Grand Hyatt Erawan Bangkok had an existing room service app and a guest-to-hotel live chat function from two separate vendors which they wanted to retain. Besides leveraging Vouch’s Digital Compendium and Room Request features, the hotel worked with the customer success team at Vouch to explore the possibility of combining all their services into one single platform.
The flexibility of Vouch’s platform was able to accommodate just that. Direct access to third-party solutions was integrated within Vouch and user navigation across the different vendors was designed harmoniously, with no disruption to the user experience. This resulted in having just one single entry point to access all digital services available at Grand Hyatt Erawan Bangkok. Collateral clutter in the guest rooms were reduced, and guests can now access every service entitled to them from one central location. This has made the guest experience much smoother and more convenient, allowing guests to focus on enjoying their stay.
“To cater to guests of all ages and backgrounds, it is important to make sure we choose a guest platform that is user-friendly and easily accessible.”
Express Access: No App Download
Guests staying at Grand Hyatt Erawan Bangkok have expressed their satisfaction with being able to access the platform without the need to download yet another app. App downloads are often seen as inconvenient and can discourage guests from using services that are meant to enhance their experience. Thankfully, the Vouch Guest Experience Platform can be accessed by simply scanning a unique QR code that is provided in each room, with no need to log in or download an additional app. This has made the platform a very user-friendly and convenient option for guests who can quickly access all of the hotel’s digital services in one place.
“We have received very positive feedback from our guests on our digital efforts. They appreciate the convenience and the ability to control their experience from their own mobile devices.”
Automation for Operations
The guest platform not only made a positive impact on the guest experience at Grand Hyatt Erawan Bangkok but has also increased the hotel’s productivity.
Previously, guests would have to call the hotel’s call center, and the staff would then relay their requests to the relevant teams through a chat app. However, this process had its challenges in keeping track of tasks and overall efficiency, as chat apps are not built specifically for this purpose.
The hotel has chosen to integrate the Vouch Room Request feature with the hotel’s HotSOS system, which means that when guests place housekeeping or room requests through the platform, the information automatically streams through both systems and lands directly on the hotel’s back-end housekeeping system. This has streamlined the entire process, eliminating the need for manual data entry, reducing errors, and enabling the hotel to respond more quickly to guests’ needs.
“It has been a pleasure working with Vouch to enhance the digital experience for our guests. As the expectations of our guests evolve with regards to technology, we hope to further the collaboration to meet their needs, wherever that takes us.” – Chokamnuai Chatmontri, Guest Experience Manager of Grand Hyatt Erawan Bangkok
Watch the Vouch Guest Experience Platform in action at Grand Hyatt Erawan Bangkok:
Interested to learn more about how other hotels are using the Vouch Guest Experience Platform? Contact us today!