Effective Strategies For Increasing Positive Guest Reviews No matter what one might say, first impressions do count. As early as 2014, a TripAdvisor survey[1] reported that hotel-goers read between 6 to 12 reviews before deciding on a hotel. Moreover, the same report suggested that 96 per...
Benefits Of A Self-Service Guest Journey For Guests & Hotels Walk into virtually any fast food restaurant today, and you will be greeted not only by the service staff, but also by a row of self-service ordering kiosks. Indeed, self-service kiosks have become increasingly common: you...
Everything You Need To Know About Guest Experience Platforms As borders reopen amidst the abating of COVID-19 restrictions in many places around the world, international travel has seen surging demand for flights, tours, and hotel stays. But besides the frantic rush for hotels to reawaken from...
4 Things Hotels Should Take Away From The Pandemic Prior to the onslaught of the COVID-19 pandemic, the hospitality industry thrived across the globe – though with the exception of only making small leaps of progress when it came to innovating the guest experience. Now, in...
5 Ways Data Analytics Enhance Guest Experiences At Hotels In a world where technology is constantly evolving, it is no surprise that we are seeing more sectors employ data analytics as they recognise its importance – with it, no segments are immune, not even the hotel...
Hotel Upselling & Ways To Generate Consistent Revenue From It As a hotelier, you have probably heard that upselling is an excellent strategy to increase revenue while boosting guest experience. However, this remark understates the true significance of hotel upselling. Most hoteliers today understand that upselling...
All A Modern Hotelier Needs To Know About Hotel Automation Surviving the COVID-19 pandemic entailed reducing operational expenditures for most hoteliers, the majority of which came from layoffs and furloughs. However, after decades of operating the same way, it is indeed hard to imagine full-scale operations...
The Business Value Of Hotel Analytics Data seems to be the new key to keeping ahead, whether utilised to study guest patterns, analyse reviews, or enhance service times. Almost every sector nowadays is underpinned by software, and if a company does not have a thorough grasp...
Sustainable Hotels: Steps To A More Sustainable Business Truth be told, we are in the midst of an unprecedented climate and environmental crisis. According to research done by the Sustainable Hospitality Alliance1, the hotel industry needs to cut carbon emissions by 66 per cent per room...
How Technology Is Revolutionising The Hotel Industry Technology has long transformed how individuals and businesses operate, and with it comes one such industry that is also witnessing this transformation: hospitality. As customer attitudes and expectations began to change, technology-powered hotel trends have seen a significant increase. Technological...