Automate Requests and Stay Efficient
Skip the call centre and provide your guests a platform to place room requests through their mobile phones from their rooms. Most importantly, the housekeeping team can be more efficient with a real-time communication channel, and requests will be fulfilled promptly as housekeepers move about the property.
Automate Requests and Stay Efficient
Skip the call centre and provide your guests a platform to place room requests through their mobile phones from their rooms. Most importantly, the housekeeping team can be more efficient with a real-time communication channel, and requests will be fulfilled promptly as housekeepers move about the property.
How it Works
1. Access Platform to Request for Amenities
Guest enters platform to
select amenities that they
would like to request for.
2. Enter Details
Guest enters their details
and/or preferences.
3. Confirmation
Guest receives confirmation
that their request has been
sent to the hotel staff.
4. Staff Receives Notification
Hotel staff receives notification of this request through the Guest
Experience Platform Task Manager or housekeeping PMS (if integrated).
How It Works
1. Access Platform to Request for Amenities
Guest enters platform to
select amenities that they
would like to request for.
2. Enter Details
Guest enters their details
and/or preferences.
3. Confirmation
Guest receives confirmation
that their request has been
sent to the hotel staff.
4. Staff Receives Notification
Hotel staff receives notification of this request through the Guest
Experience Platform Task Manager or housekeeping PMS (if integrated).
Benefits
Operational Efficiency
Reduced manpower dependency on the call centre, especially during peak periods.
Error-Free Requests
Reduce erroneous requests over the phone and allow guests the independence of self-service.
Reduced Dropped Calls
Receive less low-impact calls and reduce chance of dropped calls.
Improved Experience
Get items delivered to guests quicker when housekeepers are kept informed on incoming requests.
Benefits
Operational Efficiency
Reduced manpower dependency on the call centre, especially during peak periods.
Error-Free Requests
Reduce erroneous requests over the phone and allow guests the independence of self-service.
Reduced Dropped Calls
Receive less low-impact calls and reduce chance of dropped calls.
Improved Experience
Get items delivered to guests quicker when housekeepers are kept informed on incoming requests.
Task Automation Workflow
Digital Initiation
Guest has a housekeeping request. The request is integrated into the Vouch Task Manager.
Automated Assignment
Task Manager efficiently converts the request into a task and sends it to the Housekeeping team to execute.
Staff Empowerment
The task is automatically distributed to all housekeeping associates via mobile devices. Each member is empowered to initiate task pickups and take responsibility for their completion.
Clear Overview
Supervisor filters data on the dashboard to display her department’s ongoing orders and their respective statuses for real-time monitoring.
Data-Driven Approach
Vouch data dashboard analyses department efficiency and furnishes valuable insights for informed decision-making, enhancing overall operational effectiveness.
Task Automation Workflow
Digital Initiation
Guest has a housekeeping request. The request is integrated into the Vouch Task Manager.
Automated Assignment
Task Manager efficiently converts the request into a task and sends it to the Housekeeping team to execute.
Staff Empowerment
The task is automatically distributed to all housekeeping associates via mobile devices. Each member is empowered to initiate task pickups and take responsibility for their completion.
Clear Overview
Supervisor filters data on the dashboard to display her department’s ongoing orders and their respective statuses for real-time monitoring.
Data-Driven Approach
Vouch data dashboard analyses department efficiency and furnishes valuable insights for informed decision-making, enhancing overall operational effectiveness.
Integration Partners
Integrated with Hospitality Operations Management partners to enable operational excellence and provide a truly optimised and seamless process for your hotel operations.
Integration Partners
Integrated with Hospitality Operations Management partners to enable operational excellence and provide a truly optimised and seamless process for your hotel operations.