Vouch Expands Its Reach Among Prominent Local Hotel Chains in Asia
Driving revenue and operational efficiency through tailored digital solutions
Singapore – 17 October 2024 – Vouch, a leader in digital solutions for the hospitality industry, has steadily expanded its presence among local hotel chains across Asia. Known for its partnerships with global hospitality brands, Vouch has long been a trusted provider of guest engagement platforms. Now, the company is proud to share its progress in collaborating with some of the region’s most prominent local chains, reinforcing its commitment to enhancing guest experiences, boosting revenue, and streamlining operations.
Addressing Regional Needs with Tailored Solutions
Since its inception, Vouch has been at the forefront of building digital solutions, offering seamless guest interactions through services such as room service ordering, service requests, and access to contactless hotel information. Understanding that local hotel chains have distinct needs, Vouch has gradually expanded its focus, working closely with properties within Lexis Hotel Group in Malaysia, Compass Hospitality in both Malaysia and Thailand, and Kingston Group in Thailand, as well as Banyan Tree Club & Spa Seoul under Banyan Group in South Korea.
Driving Revenue with Upselling
One major challenge local hotel chains face is driving revenue through ancillary services, such as upselling dining options, spa treatments, and activity bookings. These services are often underutilised due to limited guest engagement.
Vouch’s platform is specifically designed to capture guest attention with personalised, relevant offers. The intuitive, user-friendly interface encourages guests to spend more time engaging with the platform, thereby increasing exposure to additional services.
With its latest AI-powered upselling analytics, hotels gain valuable insights into their guests’ decision-making processes on the platform. This allows them to optimise their promotional bundles and enhance the presentation of their offerings, including improved descriptions and naming conventions.
In a recent deployment, Vouch’s solutions boosted ancillary revenue by more than 29%, reinforcing its effectiveness in increasing guest spending.
Streamlining Internal Operations for Efficiency
Operational inefficiencies are a common issue for local hotel chains still relying on outdated communication methods like walkie-talkies and messaging apps. Vouch’s solution, such as their Task Manager, provides a unified backend system designed to improve coordination across departments. Enhanced by AI, this system facilitates real-time communication, photo and voice note attachments, and auto-translation to enhance collaboration among staff of different nationalities.
By automating routine tasks and centralising communication, Vouch helps hotels of all types operate more efficiently while freeing up staff to focus on delivering an exceptional guest experience.
Leveraging Experience for Excellence
Drawing on lessons learned from past experiences and collaboration with international chains, Vouch has the expertise to implement significant operational improvements that extend beyond software, enhancing productivity for local hotels.
Local hotel chains often face challenges with less defined standard operating procedures (SOPs) and inefficient workflows. Vouch recognises that change management is critical, as resistance from staff is a leading cause of tech adoption failures in the hospitality industry. To address this, Vouch has designed its solutions and adapted its deployment process to minimise disruption and friction, ensuring a smooth transition.
The gradual expansion into local hotel chains in Asia reflects Vouch’s dedication to meeting the evolving needs of the regional hospitality market. By providing an engaging guest interface, powerful upselling tools, and back-end collaborative solutions, Vouch has helped its local partners enhance guest satisfaction and significantly boost revenue. The company’s deep understanding of both operational and guest-facing challenges positions it as a vital partner in the ongoing digital transformation of hospitality in Asia.
Video featuring Imperial Lexis Kuala Lumpur sharing their experience with Vouch:
About Vouch
Vouch is a multi-award-winning provider of AI-powered hotel management solutions. Trusted by the world’s leading hotel brands, Vouch services 35,000+ rooms across 32 cities, empowering hoteliers to boost revenue, enhance guest experience, and increase operational efficiency.
For more information, contact Angie Li at angie@vouch-technologies.com.
Vouch Expands Its Reach Among Prominent Local Hotel Chains in Asia
Driving revenue and operational efficiency through tailored digital solutions
Singapore – 17 October 2024 – Vouch, a leader in digital solutions for the hospitality industry, has steadily expanded its presence among local hotel chains across Asia. Known for its partnerships with global hospitality brands, Vouch has long been a trusted provider of guest engagement platforms. Now, the company is proud to share its progress in collaborating with some of the region’s most prominent local chains, reinforcing its commitment to enhancing guest experiences, boosting revenue, and streamlining operations.
Addressing Regional Needs with Tailored Solutions
Since its inception, Vouch has been at the forefront of building digital solutions, offering seamless guest interactions through services such as room service ordering, service requests, and access to contactless hotel information. Understanding that local hotel chains have distinct needs, Vouch has gradually expanded its focus, working closely with properties within Lexis Hotel Group in Malaysia, Compass Hospitality in both Malaysia and Thailand, and Kingston Group in Thailand, as well as Banyan Tree Club & Spa Seoul under Banyan Group in South Korea.
Driving Revenue with Upselling
One major challenge local hotel chains face is driving revenue through ancillary services, such as upselling dining options, spa treatments, and activity bookings. These services are often underutilised due to limited guest engagement.
Vouch’s platform is specifically designed to capture guest attention with personalised, relevant offers. The intuitive, user-friendly interface encourages guests to spend more time engaging with the platform, thereby increasing exposure to additional services.
With its latest AI-powered upselling analytics, hotels gain valuable insights into their guests’ decision-making processes on the platform. This allows them to optimise their promotional bundles and enhance the presentation of their offerings, including improved descriptions and naming conventions.
In a recent deployment, Vouch’s solutions boosted ancillary revenue by more than 29%, reinforcing its effectiveness in increasing guest spending.
Streamlining Internal Operations for Efficiency
Operational inefficiencies are a common issue for local hotel chains still relying on outdated communication methods like walkie-talkies and messaging apps. Vouch’s solution, such as their Task Manager, provides a unified backend system designed to improve coordination across departments. Enhanced by AI, this system facilitates real-time communication, photo and voice note attachments, and auto-translation to enhance collaboration among staff of different nationalities.
By automating routine tasks and centralising communication, Vouch helps hotels of all types operate more efficiently while freeing up staff to focus on delivering an exceptional guest experience.
Leveraging Experience for Excellence
Drawing on lessons learned from past experiences and collaboration with international chains, Vouch has the expertise to implement significant operational improvements that extend beyond software, enhancing productivity for local hotels.
Local hotel chains often face challenges with less defined standard operating procedures (SOPs) and inefficient workflows. Vouch recognises that change management is critical, as resistance from staff is a leading cause of tech adoption failures in the hospitality industry. To address this, Vouch has designed its solutions and adapted its deployment process to minimise disruption and friction, ensuring a smooth transition.
The gradual expansion into local hotel chains in Asia reflects Vouch’s dedication to meeting the evolving needs of the regional hospitality market. By providing an engaging guest interface, powerful upselling tools, and back-end collaborative solutions, Vouch has helped its local partners enhance guest satisfaction and significantly boost revenue. The company’s deep understanding of both operational and guest-facing challenges positions it as a vital partner in the ongoing digital transformation of hospitality in Asia.
Video featuring Imperial Lexis Kuala Lumpur sharing their experience with Vouch:
About Vouch
Vouch is a multi-award-winning provider of AI-powered hotel management solutions. Trusted by the world’s leading hotel brands, Vouch services 35,000+ rooms across 32 cities, empowering hoteliers to boost revenue, enhance guest experience, and increase operational efficiency.
For more information, contact Angie Li at angie@vouch-technologies.com.