“Vouch is a great hospitality solution partner that has helped us a lot in becoming a more sustainable and efficient business. I would be happy to recommend Vouch to all IHG hotels in Indonesia.“

"With Vouch, we are able to focus on our green initiatives by going paperless, and elevate guest experiences by providing useful information targeted towards their travelling needs. You're certainly in good hands with Vouch."

“Initially, our customers would place their orders on WhatsApp and when they have questions, changes and dietary requirements, they will go back and forth on WhatsApp with one of our team members. Vouch came back with a solution after 3 weeks of us briefing them exactly what we want so it has taken off a huge amount of work that was previously done manually. In terms of numbers, it has grown from 0% to 17% of our volume which came purely from Vouch’s solution and the 17% has grown to 22% in the following month.”

“Before, we had to rotate 3 mandarin-speaking staff 24/7 to handle room service orders from Chinese guests. Now, they can view food items on their own devices and order at any time they want. We have reassigned the 3 staff to high interaction areas and our room service revenue has doubled since implementing Vouch!”

“Vouch has been a huge support in helping us manage operational workload with the creation of our our digital assistant, IRIS. Since launch, our call centre is receiving >25% less calls pertaining to enquiries, and our dropped call rates are significantly reduced.”