Tech-Tonic Series:
Check-in to NextGen Ops

Vouch Tech-Tonic 2021

Hoteliers came together to get insights from an enriching panel discussion, participate in hands-on product demonstrations, and immerse in an afternoon of engaging dialogue as they explored news ways of enhancing operational adaptability and staying resilient amidst uncertain times.

Panel Discussion

How do you assess if a new technology is beneficial for your team? How has innovation impacted the guest experience? What kind of technology will help us bounce back stronger post pandemic? Watch our panel speakers as they discuss these topics and more in Cost Optimised Hotel Operations.

Vouch Tech-Tonic 2021

Hoteliers came together to get insights from an enriching panel discussion, participate in hands-on product demonstrations, and immerse in an afternoon of engaging dialogue as they explored news ways of enhancing operational adaptability and staying resilient amidst uncertain times.

Panel Discussion

How do you assess if a new technology is beneficial for your team? How has innovation impacted the guest experience? What kind of technology will help us bounce back stronger post pandemic? Watch our panel speakers as they discuss these topics and more in Cost Optimised Hotel Operations.

Speakers

Ng Yu Lik
Principal Lecturer
Hospitality Solutions Centre, Republic Polytechnic
Yu Lik has over 25 years of experience in the hotel industry, holding key management appointments with Starwood Hotels & Resorts, Hyatt Hotels Corporation, Langham Hotels & Resorts, and Shangri-La Hotels & Resorts.
Starting his career by implementing one-stop service operations when the concept was new to the industry, Yu Lik had his first addictive taste of innovation & technology as part of the infrastructure & systems transformation in preparation for the Y2K challenge.
Edeline Tiong
Director of Operations
Pan Pacific Singapore
A hotel professional with more than 18 years of experience, Edeline pivoted from finance to hotel operations 5 years ago and journeyed through the transformation and adaptation of technology in hospitality. She strongly believes that technology solidifies the human touch in the hotel business and this will amplify even more in a near future.
Timothy Parr
Director of Rooms
Grand Hyatt Singapore
Timothy has been part of the hotel industry for 16 years, the last 10 having been with Hyatt. First at Park Hyatt Sydney then later moving overseas to Grand Hyatt Singapore in 2017. Timothy’s background is in Rooms operations, with a breadth of experience across hotels of different scales and styles of service.
Starting his career focused on connecting with colleagues and creating a great guest experience, Timothy has developed to focus on building teams with a growth mindset, adaptive and willing to embrace technology and innovation.
Ng Yu Lik
Principal Lecturer
Hospitality Solutions Centre, Republic Polytechnic
Yu Lik has over 25 years of experience in the hotel industry, holding key management appointments with Starwood Hotels & Resorts, Hyatt Hotels Corporation, Langham Hotels & Resorts, and Shangri-La Hotels & Resorts.
Starting his career by implementing one-stop service operations when the concept was new to the industry, Yu Lik had his first addictive taste of innovation & technology as part of the infrastructure & systems transformation in preparation for the Y2K challenge.
Edeline Tiong
Director of Operations
Pan Pacific Singapore
A hotel professional with more than 18 years of experience, Edeline pivoted from finance to hotel operations 5 years ago and journeyed through the transformation and adaptation of technology in hospitality. She strongly believes that technology solidifies the human touch in the hotel business and this will amplify even more in a near future.
Timothy Parr
Director of Rooms
Grand Hyatt Singapore
Timothy has been part of the hotel industry for 16 years, the last 10 having been with Hyatt. First at Park Hyatt Sydney then later moving overseas to Grand Hyatt Singapore in 2017. Timothy’s background is in Rooms operations, with a breadth of experience across hotels of different scales and styles of service.
Starting his career focused on connecting with colleagues and creating a great guest experience, Timothy has developed to focus on building teams with a growth mindset, adaptive and willing to embrace technology and innovation.

Guest Responses

... thank you for the great workshop. It was insightful and it helped us explore the possibilities of technology within our work. I look forward to joining more events/workshops in future.

I wanted to reach out and say thank you for inviting me to Vouch Tech-Tonic. I think the team put together a really smooth event and it was a great opportunity to meet like-minded people. I am really grateful for the opportunity and look forward to attending the next event.

There were some interesting discussions about the current industry challenges and I was grateful to be able to learn more from others on how they are addressing those challenges.

Guest Responses

... thank you for the great workshop. It was insightful and it helped us explore the possibilities of technology within our work. I look forward to joining more events/workshops in future.

I wanted to reach out and say thank you for inviting me to Vouch Tech-Tonic. I think the team put together a really smooth event and it was a great opportunity to meet like-minded people. I am really grateful for the opportunity and look forward to attending the next event.

There were some interesting discussions about the current industry challenges and I was grateful to be able to learn more from others on how they are addressing those challenges.